Technical Support (Hourly)

This service is billed by the hour with a two (2) hour minimum. *each additional hour per ticket will be invoiced at $75 per hour.

Includes: 2 hours of onetime Support per month and the following:

• Access to our Ticketing Tool:

If we are not able to resolve your issue we will facilitate next level support with your business application support team.

Website Requests are made through our ticketing system; it allows you to submit your requests and track the status through completion.

After purchase is made Tickets should be submitted via https://22andtech.freshdesk.com/support/tickets/new

We offer technical support for the following business applications.

• Google Workspace

• Google Domain Setup

• MailChimp

• Square / Paypal payment processor

• Canva

• Google My Business

• Google Business App

• Wix, Weebly, Squarespace, Shopify, and Canva Website Templates designed by 22nd and Tech.

Support Services Include:

• We offer one time support services or monthly subscriptions.

• We provide Tier 1 technical assistance for business application issues and facilitate Tier 2/3 support with application vendors.

• Act as the initial point of contact for all business system technical related issues.

• Technical assistance with business application issues is provided electronically or via phone.

• We will triage and formulate a plan to get your business application issue resolved.

Types of issues we assist with:

• Perform software installations/implementations, configurations and updates.

• Troubleshoot payment processing systems, business scheduling systems, Google workspace applications, business email marketing applications and other business applications.